ERICEIRA

LET'S STOP THE SPREAD

COVID-19

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RESERVATIONS AND CANCELLATION POLICY

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1) ALL BOOKINGS secured with a submitted and authorised "valid" credit card ( * including 0% deposit bookings  )

2) Full flexibility with FREE UNLIMITED changes up until 24hrs before your arrival date - including dates and destinations 

3) Cancellations within 24hrs of arrival date, a €24,99 p.p. deposit will be charged to the supplied credit card. 
4) Valid for travel in both 2020 and 2021
5) Complete or remaining Balance paid at reception on the check-in date
6) In the event of a “No-Show“ your reservation will be cancelled automatically and the full booking amount charged to the supplied credit card

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ACCESS THE SALTY PELICAN

· Exclusive access to guests only and no outside visitors allowed

· Hand sanitiser available at all entry points to The Salty Pelican

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ACCOMMODATION

· Where possible, guests will preferably stay in a room which has not been occupied the night before

· There is no rooms or social common areas with air conditioning

· Guests are advised to purchase one of our reusable stainless steel water bottles to refill for drinking water

· Our staff will be properly protected, using personal protective face mask

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CLEANING AND DISINFECTION

· Thorough cleaning and disinfection hourly, especially in high contact points in shared rooms and shared spaces

· Use of government advised disinfectant products

· Our properties have very good airflow and ventilation through all rooms and common spaces

· Cleaning and disinfection of the areas used by guests for meals, after each use

· Thorough daily housekeeping of all guest rooms

· Guests may also choose whether or not to request room cleaning service during their stay

· Hand sanitiser available at all property access points and all bathrooms

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FOOD AND DRINK SERVICES

· Dinners/Restaurant for guests only and no visitors allowed

· Safe sitting distance will be ensured

· Guests should book dinner/food in advance

· Breakfast buffet is not permitted and requires prior breakfast choice instead

· Breakfast and dinner staff will be protected with specific face masks and protective gloves 

· Cleaning and disinfection of the areas used by guests in their meals, after each use

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YOGA, SURFING, SUP AND HIKING EXPERIENCES 

· Outdoor experiences will mostly be scheduled and favoured

· For prevention and only in the case of bad weather, our indoor yoga shala may be temporarily unavailable.

· Group classes/hikes will have a maximum number of participants

· Detailed and updated information will be explained on the day of your arrival at the reception

· We suggest where possible that guests bring their own gear for sports and activities (yoga mat, yoga equipment, bathroom/beach towels and wetsuit for surfing)

· All our yoga mats and blocks will be disinfected after each use

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OTHER SPACES AND SERVICES

· Communal kitchens temporarily unavailable

· All indoor and outdoor social areas are open but we encourage social distancing where possible 

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THE SALTY PELICAN TEAM

· Training of all staff with new procedures and hygiene 

· Face masks always worn within our properties

· Reduction in the number of employees per area

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EXTERNAL SERVICES & PARTNERS

· Suppliers with "Clean & Safe" seal are preferred

· Social distancing enforced with all external services and partners