CASCAIS
LET'S STOP THE SPREAD
COVID-19
RESERVATIONS AND CANCELLATION POLICY
1) ALL BOOKINGS secured with a submitted and authorised "valid" credit card ( * including 0% deposit bookings )
2) Full flexibility with FREE UNLIMITED changes up until 24hrs before your arrival date - including dates and destinations
3) Cancellations within 24hrs of arrival date, a €24,99 p.p. deposit will be charged to the supplied credit card.
4) Valid for travel in both 2020 and 2021
5) Complete or remaining Balance paid at reception on the check-in date
6) In the event of a “No-Show“ your reservation will be cancelled automatically and the full booking amount charged to the supplied credit card
ACCESS THE SALTY PELICAN
· Exclusive access to guests only and no outside visitors allowed
· Hand sanitiser available at all entry points to The Salty Pelican
ACCOMMODATION
· Where possible, guests will preferably stay in a room which has not been occupied the night before
· There is no rooms or social common areas with air conditioning
· Guests are advised to purchase one of our reusable stainless steel water bottles to refill for drinking water
· Our staff will be properly protected, using personal protective face mask
CLEANING AND DISINFECTION
· Thorough cleaning and disinfection hourly, especially in high contact points in shared rooms and shared spaces
· Use of government advised disinfectant products
· Our properties have very good airflow and ventilation through all rooms and common spaces
· Cleaning and disinfection of the areas used by guests for meals, after each use
· Thorough daily housekeeping of all guest rooms
· Guests may also choose whether or not to request room cleaning service during their stay
· Hand sanitiser available at all property access points and all bathrooms
FOOD AND DRINK SERVICES
· Dinners/Restaurant for guests only and no visitors allowed
· Safe sitting distance will be ensured
· Guests should book dinner/food in advance
· Breakfast buffet is not permitted and requires prior breakfast choice instead
· Breakfast and dinner staff will be protected with specific face masks and protective gloves
· Cleaning and disinfection of the areas used by guests in their meals, after each use
YOGA, SURFING, SUP AND HIKING EXPERIENCES
· Outdoor experiences will mostly be scheduled and favoured
· For prevention and only in the case of bad weather, our indoor yoga shala may be temporarily unavailable.
· Group classes/hikes will have a maximum number of participants
· Detailed and updated information will be explained on the day of your arrival at the reception
· We suggest where possible that guests bring their own gear for sports and activities (yoga mat, yoga equipment, bathroom/beach towels and wetsuit for surfing)
· All our yoga mats and blocks will be disinfected after each use
OTHER SPACES AND SERVICES
· Communal kitchens temporarily unavailable
· All indoor and outdoor social areas are open but we encourage social distancing where possible
THE SALTY PELICAN TEAM
· Training of all staff with new procedures and hygiene
· Face masks always worn within our properties
· Reduction in the number of employees per area
EXTERNAL SERVICES & PARTNERS
· Suppliers with "Clean & Safe" seal are preferred
· Social distancing enforced with all external services and partners