The Salty Pelican Yoga & Surf Retreat has created this privacy statement to demonstrate our firm commitment to privacy. All information provided on this site is provided for information purposes only and does not constitute a legal contract between this site and any person or entity unless otherwise specified. Information on this site is subject to change without prior notice at any time and you should therefore visit www.saltypelicanretreats.com regularly to view recent changes. The policies on this page shall be deemed invalid, if they been outdated by new updates, although every reasonable effort is made to present current and accurate information.
What we collect and where:
Our site uses several forms that our customers can use to request information, products, and services. From these forms, we collect the following information: visitors contact information; including email addresses and phone numbers.
IP addresses (the internet address of a computer):
No attempt will be made to identify users or their browsing activities, unless in the unlikely event of an investigation we are legally obliged to do so (for example, if required to do so by court order or for the purposes of prevention of fraud). The statistics and log files may be preserved indefinitely and used at any time and in any way necessary to prevent security breaches.
IP addresses are logged to track a user's session while the user remains anonymous. We analyse this data for certain trends and statistics, such as which parts of our site users are visiting and how long they spend there. In general, we do not link your ip addresses to anything personally identifiable to you. When the The Salty Pelican hostel receives information about your session or about you, we may also use it for research or to improve our site and the services we offer you.
How secure is the information we collect?
The Salty Pelican beach retreat makes every effort to follow industry standard security measures to prevent the loss, misuse and alteration of the information under our control. All financial information is encrypted during transmission, and our company databases are accessible only to internal employees.
What do we use this information for?
Contact information. We use your contact information to send you information about our company, services and to get in touch with you when necessary. The Salty Pelican yoga retreat respects guest privacy and will not sell or disclose guests’ personal information to any other person, business or third party.
Credit card data:
In order to guarantee reservations via all channels (telephone, website or smartphone application, but not restricted to), we require a full 16-digit debit/credit card number, name on the card, card type (we accept visa, mastercard or maestro), three-digit security code and the expiry date.
Your debit/credit card details are only charged the required deposit depending on your booking conditions at the date of the booking. Reservations that are not cancelled before the amount of hours/days prior to arrival which is stated in your booking confirmation, the stated deposit is either refundable or not charged. Whereas cancelling within the restricted hours/days of arrival, will incur the deposit being non refundable or transferable. NO-Shows will be charged 100% of the booking total if you fail to cancel.
The communication of all sensitive credit card information, is encrypted through the use of our secure server and your web browser. We do not retain live records of credit card information on our internet web servers after the booking and payment transaction have been completed.
The Salty Pelican yoga retreat indemnifies itself against all data use on reservations made via third party websites/agencies.
Links to other sites:
The site may provide links to other websites. Please be aware that once you leave the site and enter another website, you may be subject to different privacy practices and policies over which The Salty Pelican yoga retreat has no control and for which we are not responsible.
Photography & film:
On occasions The Salty Pelican retreat staff or commissioned professionals may take photos or film at our property of guests, that can be used for such things as promotional purposes of the retreat, on either our website, social media accounts, or on print material. No permission is needed for this, but we do ask; if you do not wish to be filmed or photographed, you are required to voluntarily leave the area where this is taking place. If your photographing or filming other guests not part of your group, that you seek permission from them first. Verbal consent is solicited as a goodwill gesture.