TERMS & CONDITIONS
All information provided on this site is provided for information purposes only and does not constitute a legal contract between this site and any person or entity unless otherwise specified. information on this site is subject to change without prior notice at any time and you should therefore visit regularly to view recent changes. These conditions on this page shall be deemed invalid, if they been outdated by new updates, although every reasonable effort is made to present current and accurate information, we make no guarantees of any kind.
Bookings can be made thru our direct booking widget found on our website or can be made in writing to either of our locations or by phone. If booking by email, please include all necessary details for us to ensure maximum efficiency. We will confirm your booking within one business day.
For group bookings, we require a minimum 4 weeks advance notice, prior to arrival and a confirmed name list must be sent by this date.
Terms of payment:
Individual policy: The Salty Pelican yoga and surf retreat reserves the right to charge 50% deposit to secure all bookings. The remaining balance will be payable upon check-in with either cash or credit. Please note all credit/debit card payments incur a surcharge fee of 3%. There is an ATM just 500m away from The Salty Pelican.
Group policy (10+): We reserve the right to charge a 50% deposit at the time of booking to confirm the reservation. Full payment must be paid at least 4 weeks prior to arrival, or upon confirmation if booked within 4 weeks of arrival. In the circumstances that a payment is delayed, The Salty Pelican hostel reserves the right to cancel the booking and withdraw its confirmation of the booking.
We accept cash and most credit cards!. Cash is preferably accepted at check-in for the remaining balance, as here is a 3% surcharge for all credit card transactions. Cheques are not accepted!
The following cancellation and modification fees apply:
- All Reservations are confirmed with a 50% deposit charged to the supplied valid credit card details or via PayPal deposit.
- The 50% deposit is fully refundable up until 10 days (240hrs) of your planned arrival. After this time has expired, deposit is non-refundable.
- All Cancellations incur a 3% processing fee on the refunded amount only.
- Changing the arrival/departure date ( maximum +/- 3 days only ) within 10 days of arrival: 100% value of the first night of your reservation will be charged as a fee.
- In the event of a “No-Show“ the remainder of your reservation will be cancelled automatically and the FULL amount for the booking will be charged to your credit card.
- There are no refunds offered when requesting an earlier check-out date after you have already checked-in.
- There are no refunds on any unused activities that are included in your package. Injury or sickness are the responsibility of each guest which can be handled with good travel insurance.
We cannot accept any liability where the booking could not be fulfilled due to circumstances which we could not, even with due care, have foreseen or avoided. Such events may include, but are not limited to, war, threat of war, civil commotion or strife, hostilities, natural disaster, fire, act of god, terrorist activities, technical problems with transportation, flight cancellations, closures of airports, ports and/or ferries, quarantine, epidemics, weather conditions, government action or other events outside our control.
The Salty Pelican yoga and surf retreat reserves the right to modify its rates for economic purposes, such as fluctuations in currency, inflation, or an increase in supplier costs. Any changes in rates will not affect bookings that have already been confirmed by The Salty Pelican.
In the event that The Salty Pelican retreat, under exceptional circumstances, is unable to provide the guest with the agreed rooms on arrival, The Salty Pelican will provide a room of equal or superior quality at no extra charge. This shall be done with the permission of the guest.
The city tourism tax is not included in your final bed price for all bookings at our property in Cascais, Portugal. The price is €2 p.p. per night, up to 7-nights maximum.
Check-in / Check-out
Earliest check-in time: 2:00 pm
Latest check-out time: 11:00 am
** Please note check-ins are not accepted after 22:00 without prior notice either by email or phone call. ( Reception closes at 22:00 )
Upon check-in guests will receive a room key card or wrist band for access to both the retreat and their room. Key cards and wrist bands must be handed back to reception on check-out. Failure to return the key or bands, will result in a €5 charge added to your final invoice.
Guests may use secure lockers, however it remains the guest's responsibility to ensure that their personal belongings are secure at all times. The Salty Pelican yoga retreat accepts no liability for the loss, theft or damage to property however sustained or caused.
Bookings usually cannot be accepted from any person under the age of 16. However, under special request we may be able to accommodate children depending on the season and our retreats occupancy. Children under 16 may only sleep in the same room as the parent and can only be in private room accommodation.
The comfort, safety and security of our guests is of paramount importance to The Salty Pelican Surf retreat. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests or any staff - will be requested to leave the retreat premises and will not be offered a refund. Guests are expected to respect other guests, staff and property. In the case of groups, the group leaders must ensure that all members of their group behave in an acceptable manner and follow local laws. Failure of any individual group member to do so will result in the expulsion of the whole group and loss of deposits.
Smoking is not permitted anywhere inside our building, bedrooms or shared rooms. We do however provide our guests with the exclusive use of our outdoor areas, garden and balconies, where smoking is permitted and ash trays are provided. Any guest found smoking within the building or common inside lounge areas will be asked to leave the premises immediately and will not be offered a refund.
We love pets, but due to the communal atmosphere they cannot be allowed at our retreat.
All bookings are subject to availability and The Salty Pelican Yoga & Surf Retreat reserves the right to decline or cancel any booking at its discretion.